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Outbound call center services lend themselves to a
variety of call center campaigns.
Flexible, scalable platform with omnichannel capabilities for inbound and outbound service.
Get better agent productivity, increase customer satisfaction and improve reporting.
Lower your downtime, maintenance, hardware, training and licensing
costs.
Introduction
An outbound call center allows you to alert customers of service outages, delivery delays, and other pressing information to assuage concerns and issues. Not only will this help build your rapport with customers, but it will also cut down on the number of inbound calls you receive from frustrated ones.
An outbound call center allows you to alert customers of service outages, delivery delays, and other pressing information to assuage concerns and issues. Not only will this help build your rapport with customers, but it will also cut down on the number of inbound calls you receive from frustrated ones.
This type of sales strategy can lead to impressive results. HubSpot found that 62 percent of businesses said that their outbound sales strategy is effective.
Agents can book appointments for prospects to meet with a sales representative. This lets sales reps jump into the process once a lead has been thoroughly vetted, saving time and streamlining the sales process.
Outbound teams can also contact customers to let them know that their subscription is up for renewal. Or, if a bill is overdue or there are billing errors, they can call customers to help resolve the issue.
Agents can avoid irritating customers by keeping them on hold by scheduling callbacks. This helps eliminate long wait times for the caller and improves customer experience.
Deliver your daily calling commitments like a pro with our super-efficient Power Dialer function.
Choose from multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on the go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places an incoming call in a line when the agent is busy attending to other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the percentage of missed calls, call load of each teammate, etc.
On Hold Music from is a great way to keep your callers happy and engaged while on hold or upload your custom music.
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